Terms of service

AVORA LIVING — TERMS OF SERVICE

Last updated: 25 August 2026

Welcome to Avora Living.

These Terms of Service ("Terms") govern your access to and use of the Avora Living website, online store, products, services, content, features and related services (collectively, the "Services").

The Services are operated by Avora Living ("Avora Living", "we", "us" or "our") and are hosted and powered by Shopify.

By accessing, browsing or using our Services, or by purchasing products from us, you agree to these Terms and any policies referred to in them.

If you do not agree with these Terms, you should not use our Services.

These Terms are intended to apply internationally. However, nothing in these Terms is intended to exclude, restrict or waive any mandatory consumer, statutory or other legal rights that apply to you under the laws of the country or jurisdiction in which you reside or where applicable law otherwise applies.

Where mandatory local law provides you with greater rights than these Terms, those rights will apply.

1. ELIGIBILITY AND USE OF OUR SERVICES

You must have the legal capacity required by the laws applicable to you to enter into a contract for the purchase of products from Avora Living.

If you are under the applicable age of legal capacity, you may only use our Services or purchase products with the involvement and permission of a parent or legal guardian where required by law.

When using our Services, you agree to provide information that is accurate, complete and current.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

You must not use our Services for unlawful, fraudulent or abusive purposes.

2. OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials and other information displayed on our website are accurate.

Product colours and appearance may vary depending on your device, display settings, lighting and other factors.

Images may also contain lifestyle settings or accessories that are not included with the product. Where relevant, the product description will specify what is included.

We reserve the right to:

  • modify product descriptions;

  • update product specifications;

  • change product prices;

  • limit quantities;

  • discontinue products; or

  • change product availability.

Such changes will not affect an order that we have already accepted unless required or permitted by applicable law.

Nothing in this section limits any statutory rights you may have concerning product quality, safety, conformity, description or fitness for purpose.

3. PRODUCT AVAILABILITY

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative where appropriate or cancel the affected order.

If we cancel an order for which you have already paid, we will provide an appropriate refund.

We are not responsible for temporary product availability issues caused by circumstances outside our reasonable control.

4. ORDERS

When you place an order through our website, you are submitting an offer to purchase the selected products.

After you submit an order, we may send you an email confirming that we have received your order.

Receipt of an order does not necessarily mean that the order has been accepted.

A contract of sale is formed when we accept your order, unless applicable law provides otherwise.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • there is an obvious pricing, description or technical error;

  • we reasonably suspect fraudulent activity;

  • payment cannot be authorised;

  • the order appears to have been placed for unlawful purposes;

  • we are unable to ship to the specified destination; or

  • cancellation is otherwise permitted by applicable law.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected products.

5. PRICES

Prices displayed on our website are shown in the currency specified on the website or checkout.

Prices may include or exclude taxes depending on your location, the applicable tax rules and the information displayed at checkout.

The final price payable by you will be displayed before you complete your purchase where required by applicable law.

Prices may change at any time, but changes will not affect orders that have already been accepted.

We reserve the right to correct obvious pricing errors.

If an obvious pricing error affects an order that you have placed, we may contact you before fulfilling the order to explain the situation and provide you with the available options.

6. TAXES, DUTIES AND IMPORT CHARGES

International orders may be subject to taxes, customs duties, import fees, brokerage fees or other charges imposed by the destination country.

Where applicable, these charges may be displayed or collected during checkout.

Where such charges are not collected at checkout, you may be responsible for paying them to the relevant customs authority, carrier or other authority.

You are responsible for providing accurate shipping and customs information.

We are not responsible for delays caused by customs authorities, import procedures or other requirements imposed by the destination country.

Customers are responsible for ensuring that products ordered from Avora Living may lawfully be imported into their destination country.

7. SHIPPING AND DELIVERY

We will provide available shipping options and estimated delivery information during the ordering process or elsewhere on our website.

Delivery times are estimates unless we expressly agree to a specific delivery date or period.

Delivery times may vary depending on:

  • destination;

  • shipping method;

  • product availability;

  • customs processing;

  • carrier delays;

  • weather;

  • public holidays;

  • strikes;

  • governmental restrictions; and

  • other circumstances outside our reasonable control.

We will make reasonable efforts to fulfil and dispatch accepted orders within the timeframe communicated to you.

If applicable law provides you with specific delivery rights, those rights will apply.

If an order is delayed or cannot be delivered, we may contact you using the information provided with your order.

8. RISK AND DELIVERY

Where applicable law permits, responsibility for the products will transfer to you in accordance with the applicable delivery and sale rules.

However, nothing in these Terms is intended to remove or reduce any mandatory consumer protection relating to the delivery, loss or damage of goods.

If your order arrives damaged, you should contact us as soon as reasonably possible and provide photographs or other relevant information where requested.

9. RETURNS AND CANCELLATIONS

Our separate Refund & Returns Policy provides additional information about returning products.

Nothing in our returns policy or these Terms limits any mandatory cancellation, withdrawal, return, repair, replacement, refund or other consumer rights applicable to you.

Where applicable law gives you a statutory right to cancel an online purchase within a specified period, you may exercise that right in accordance with the applicable law.

For example, consumers in the European Union generally have a 14-day right of withdrawal for qualifying online purchases, subject to legal exceptions.

Consumers in the United Kingdom may also have statutory cancellation rights for qualifying online purchases.

Where a local law gives you a longer or otherwise different cancellation period, that applicable law will take precedence over these Terms.

Certain products may be excluded from statutory cancellation or withdrawal rights where permitted by law, including certain personalised, customised, made-to-order or otherwise exempt products.

Any applicable exclusions will be communicated where required.

10. FAULTY, DAMAGED OR NON-CONFORMING PRODUCTS

If a product is faulty, damaged, unsafe, defective, not as described or otherwise fails to meet applicable legal requirements, you may have statutory rights to a repair, replacement, refund, price reduction, cancellation or other remedy.

The specific remedy available to you depends on the applicable law and the circumstances of the issue.

These statutory rights exist independently of any voluntary returns policy offered by Avora Living.

If you believe a product has a problem, please contact us at:

Email: tommysalaberria@gmail.com

Please include your order number and, where relevant, photographs or other information that may help us assess the issue.

We will handle qualifying claims in accordance with applicable law.

11. PAYMENTS

Payments may be processed through Shopify Payments or other third-party payment providers made available through our store.

By submitting payment information, you confirm that you are authorised to use the relevant payment method.

You agree to provide accurate billing and payment information.

We do not generally store complete payment-card information ourselves where payment processing is handled by a third-party payment provider.

Payment processing may be subject to the terms and privacy policies of the relevant payment provider.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property appearing on or forming part of our Services belongs to Avora Living or is used by us with permission.

This includes, without limitation:

  • logos;

  • names;

  • branding;

  • photographs;

  • graphics;

  • product descriptions;

  • website designs;

  • written content;

  • videos;

  • audio;

  • illustrations; and

  • other original materials.

You may access and use our Services for personal and lawful purposes.

You must not copy, reproduce, modify, distribute, publish, sell, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.

13. THIRD-PARTY SERVICES

Our Services may rely on third-party services, applications, payment providers, delivery companies, technology providers and other third parties.

We may also provide links to third-party websites.

We are not responsible for the availability, content, security, policies or practices of third-party websites or services that we do not operate.

Your use of third-party services may be subject to separate terms and privacy policies.

14. SHOPIFY

Avora Living's online store is powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store.

Your purchase of products from Avora Living is a transaction between you and Avora Living.

Shopify is not the seller of the products offered through our store and is not responsible for the products, fulfilment, returns, refunds or other aspects of the transaction between you and Avora Living.

15. PRIVACY AND PERSONAL INFORMATION

Your use of our Services is also subject to our Privacy Policy.

We may collect and process information necessary to operate our store, process orders, provide customer support, prevent fraud, process payments, arrange delivery and comply with legal obligations.

Because our store is powered by Shopify, Shopify and other service providers may process personal information in connection with providing services to us.

Personal information may also be transferred internationally where permitted by applicable law.

For more information about how personal information is collected, used, stored and protected, please see our Privacy Policy.

Privacy Policy: https://avoraliving.org/policies/privacy-policy 

16. CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, comments, photographs, suggestions, ideas or other content to Avora Living ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, modify and distribute that Feedback for purposes connected with our business and Services.

You confirm that:

  • you have the right to submit the Feedback;

  • the Feedback does not unlawfully infringe another person's rights;

  • the Feedback is not fraudulent or misleading; and

  • the Feedback does not contain unlawful or malicious material.

We may remove or refuse to publish Feedback where we reasonably believe it violates applicable law, these Terms or the rights of another person.

We are not required to publish or retain any Feedback.

17. PROHIBITED ACTIVITIES

You must not use our Services:

  • for unlawful or fraudulent purposes;

  • to violate applicable laws or regulations;

  • to infringe intellectual property rights;

  • to impersonate another person or organisation;

  • to submit false or misleading information;

  • to interfere with the operation or security of our website;

  • to introduce viruses, malware or other harmful code;

  • to attempt unauthorised access to our systems;

  • to collect personal information without appropriate legal authority;

  • to send spam or other unauthorised communications;

  • to scrape, harvest or extract website information in a manner prohibited by applicable law or our technical restrictions; or

  • in any way that could reasonably harm our business, customers, website or service providers.

We may suspend or terminate access where we reasonably believe that these Terms have been breached.

18. WEBSITE ERRORS AND CHANGES

We make reasonable efforts to keep information on our website accurate.

However, our website may occasionally contain typographical errors, technical errors, inaccuracies or omissions relating to:

  • products;

  • prices;

  • availability;

  • descriptions;

  • promotions;

  • shipping information; or

  • other content.

Where permitted by law, we reserve the right to correct such errors and update information.

If an error materially affects an order you have placed, we will contact you where reasonably possible.

Nothing in this section limits your statutory rights.

19. WEBSITE AVAILABILITY

We aim to keep our Services available and functioning properly.

However, we do not guarantee that our website will always be:

  • available;

  • uninterrupted;

  • secure;

  • error-free; or

  • free from viruses or other harmful components.

Our Services may occasionally be unavailable because of maintenance, updates, technical problems, security issues or circumstances beyond our reasonable control.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Avora Living will not be responsible for indirect, incidental, special or consequential losses arising from your use of our Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence where such liability cannot lawfully be excluded;

  • fraud or fraudulent misrepresentation;

  • breach of mandatory consumer rights;

  • defective products where liability cannot legally be excluded;

  • intentional misconduct; or

  • any other liability that cannot legally be excluded or limited.

Your statutory rights as a consumer remain unaffected.

21. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include, for example:

  • natural disasters;

  • severe weather;

  • war;

  • terrorism;

  • civil unrest;

  • strikes;

  • pandemics;

  • governmental restrictions;

  • customs restrictions;

  • transport disruptions;

  • carrier failures;

  • power or telecommunications failures;

  • cyber incidents; or

  • other events outside our reasonable control.

Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate relevant information to you where appropriate.

This section does not remove any rights you may have under mandatory consumer law.

22. INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate Avora Living for reasonable losses, liabilities or costs arising directly from your unlawful use of our Services or your deliberate or negligent breach of these Terms.

This section does not apply to the extent that it would unlawfully restrict your statutory consumer rights.

23. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

24. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

25. ASSIGNMENT

You may not transfer your rights or obligations under these Terms where doing so would be prohibited by applicable law or without our consent where consent is legally required.

We may transfer or assign our rights and obligations where permitted by law, including as part of a business sale, restructuring or transfer of assets.

26. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws applicable to Avora Living's place of establishment, except where mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer, nothing in these Terms prevents you from relying on mandatory consumer protections or bringing proceedings in a court where you have a legal right to do so.

Where the laws of your country provide mandatory rights that conflict with these Terms, those mandatory rights will prevail.

This section is not intended to deprive consumers of protections that cannot legally be excluded.

27. DISPUTE RESOLUTION

If you have a complaint or concern about an order or our Services, please contact us first so that we can attempt to resolve the matter directly.

Email: tommysalaberria@gmail.com

We will make reasonable efforts to resolve complaints promptly and fairly.

Nothing in this section prevents you from exercising any legal rights or remedies available to you under applicable law.

Where a jurisdiction provides a mandatory consumer dispute-resolution mechanism, mediation process, ombudsman service or other alternative dispute-resolution procedure, you may have the right to use that procedure.

28. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The most recent version will be published on our website with the applicable "Last updated" date.

Changes will not affect orders or rights that arose before the changes took effect, except where otherwise required or permitted by law.

Your continued use of our Services following publication of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.

29. CONTACT INFORMATION

If you have any questions about these Terms, your order or our Services, please contact us.

Avora Living

Email: tommysalaberria@gmail.com

Business address: Dublin, Ireland

Website: https://avoraliving.org/ 

30. RELATED POLICIES

The following policies may also apply to your use of our Services and purchases from Avora Living:

Privacy Policy: https://avoraliving.org/policies/privacy-policy 

Refund & Returns Policy: https://avoraliving.org/policies/terms-of-service

Shipping Policy: https://avoraliving.org/policies/terms-of-service

Where applicable, these policies should be read together with these Terms.

© 2026 Avora Living. All rights reserved.