Politique d’expédition

AVORA LIVING — SHIPPING POLICY

Last updated: 25 August 2026

At Avora Living, we want your order to arrive safely and as smoothly as possible. This Shipping Policy explains how we process, ship and deliver orders placed through https://avoraliving.org/.

1. FREE SHIPPING

We currently offer free standard shipping on all orders.

No minimum order value is required.

If a different shipping option or expedited delivery service is available for your destination, any additional cost will be clearly displayed at checkout before you complete your purchase.

2. WHERE WE SHIP

We currently offer shipping to a range of countries and regions around the world.

Available destinations may vary depending on the product, shipping carrier, local regulations and other circumstances.

The countries available for your specific order will be displayed during checkout.

If your country is not available at checkout, we may currently be unable to ship to that destination.

3. ORDER PROCESSING

Orders are normally processed within 7-20+ business days after payment has been successfully received.

Business days generally exclude weekends and public holidays.

Processing times may occasionally take longer during:

sales and promotional periods;
holidays;
periods of unusually high order volume;
product availability issues; or
circumstances outside our reasonable control.

Your order is not considered shipped until it has been handed to the relevant delivery carrier.

4. ESTIMATED DELIVERY TIMES

After your order has been processed and dispatched, estimated delivery times will depend on your destination and shipping method.

Typical delivery times may be approximately - 7-20+ business days

These are estimates rather than guaranteed delivery dates.

Actual delivery times may be affected by customs, local delivery services, weather, holidays, carrier delays and other circumstances outside our control.

5. ORDER TRACKING

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives your package.

International tracking may become less detailed while a package is travelling between countries or while it is being processed by customs or the destination country's postal service.

6. CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

These charges are determined by the destination country's authorities and are outside Avora Living's control.

Where applicable, such charges may be payable by the customer in addition to the purchase price and shipping charges.

We cannot guarantee the amount of any customs or import charges because they vary between countries and may depend on the value, type and origin of the products.

Customers are responsible for ensuring that products ordered from Avora Living can legally be imported into their destination country.

We will provide accurate shipping and customs information as required.

We will not intentionally undervalue merchandise or falsely describe an order as a gift in order to avoid customs duties or taxes.

7. CUSTOMS DELAYS

Customs authorities may inspect or hold international shipments.

Such processing may cause delays beyond the estimated delivery timeframe.

Avora Living cannot control the speed of customs processing and is not responsible for delays caused by customs authorities.

However, if your order appears to be experiencing an unusually long delay, please contact us and we will do our best to assist.

8. INCORRECT SHIPPING INFORMATION

Please carefully check your shipping address before completing your order.

Avora Living is not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the customer.

If you realise that you have entered an incorrect address, contact us as soon as possible at:

tommysalaberria@gmail.com

We will try to update the address before the order is dispatched, but we cannot guarantee that changes will be possible after an order has been processed.

9. LOST OR MISSING PACKAGES

If your tracking information states that your package has been delivered but you cannot locate it, please:

Check around your delivery address.
Check with household members, neighbours or building reception where applicable.
Check whether the carrier left a delivery notice.
Contact the delivery carrier using the tracking information.
Contact us if the package remains missing.

Please contact us at tommysalaberria@gmail.com with your order number so that we can investigate the situation with the relevant carrier where possible.

We will make reasonable efforts to assist with lost or missing shipments.

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

10. DAMAGED PACKAGES

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

We recommend taking photographs of:

the outer packaging;
any visible damage;
the shipping label; and
the damaged product.

Please email this information to tommysalaberria@gmail.com together with your order number.

We will review the situation and work with you to determine the appropriate solution.

Your statutory rights relating to damaged, defective or non-conforming products are not affected by this policy.

11. SPLIT SHIPMENTS

Depending on product availability, your order may occasionally be shipped in more than one package.

If this occurs, you may receive separate tracking information for each shipment.

You will not be charged an additional shipping fee solely because your order is shipped in multiple packages where free shipping applies.

12. SHIPPING RESTRICTIONS

Certain products or destinations may be subject to shipping restrictions imposed by carriers, customs authorities or local laws.

We reserve the right to restrict or cancel shipments to destinations where we are unable to legally or reasonably fulfil an order.

If we cancel an order because we cannot ship the product to your destination, any payment made for the affected order will be refunded.

13. PUBLIC HOLIDAYS AND UNEXPECTED DELAYS

Delivery and processing times may be affected by public holidays, severe weather, natural disasters, strikes, carrier disruptions, customs delays, governmental restrictions, technical problems or other circumstances outside our reasonable control.

During periods of unusually high demand, processing and delivery may take longer than the estimates provided above.

We will make reasonable efforts to keep customers informed where a significant delay affects an order.

14. DELIVERY ESTIMATES

All delivery timeframes stated in this policy are estimates.

They are provided to help customers understand the expected delivery timeframe and are not guaranteed unless a specific delivery commitment is expressly provided at checkout or otherwise agreed with you.

Where applicable law provides a specific delivery timeframe or remedy for late delivery, those legal rights will apply.

15. RETURNS AND REFUNDS

For information about returning products or requesting a refund, please see our Refund & Returns Policy.

Shipping charges and return shipping costs will be handled in accordance with that policy and applicable law.

Nothing in this Shipping Policy limits any statutory cancellation, withdrawal, refund, repair, replacement or other consumer rights that apply to you.